Last updated: 17-05-2025
Thank you for shopping at The Brainstorm Kid! This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of physical and digital products purchased from our website (https://thebrainstormkid.com).
1. Processing Time
- Orders are processed within [1–3 business days] after payment is confirmed.
- Orders placed on weekends or holidays will be processed the next business day.
- For custom or made-to-order items, additional processing time may apply (noted on product page).
2. Shipping Methods & Rates
We offer the following shipping options:
- Standard Shipping (Estimated delivery: 5–10 business days)
- Expedited Shipping (Estimated delivery: 2–5 business days)
Shipping costs are calculated at checkout based on your location, selected shipping method, and the weight/size of the order.
📦 We currently ship to:
- India
- If your region is not listed, please contact us at travel@thebrainstormkid.com.
3. Digital Products
If your purchase includes digital downloads (e.g., eBooks, activity sheets):
- A download link will be sent to your email immediately after purchase.
- Please check your spam/junk folder if you don’t receive the email within 5 minutes.
- If you encounter any issues, contact us at travel@thebrainstormkid.com.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number (if applicable). You can track your package through the carrier’s website.
5. Delays & Issues
While we strive for timely delivery, shipping times may be affected by:
- Weather, holidays, or carrier delays
- Customs clearance (for international orders)
We are not responsible for delays caused by the shipping carrier or incorrect address information provided by the customer.
6. Address Accuracy
Please ensure your shipping address is accurate at checkout. We are not responsible for:
- Lost or delayed shipments due to incorrect or incomplete addresses
- Additional costs for reshipping due to address errors
7. Damaged or Lost Packages
If your order arrives damaged or goes missing:
- Contact us within 7 days of delivery at [your email] with your order number and photo evidence (if damaged).
- We will work with you to resolve the issue (replacement or refund depending on the situation).
8. Contact Us
For any shipping or delivery-related questions, please contact:
Address: CG Road, Paldi, Ahmedabad 380007, Gujarat
📧 Email: travel@thebrainstormkid.com
🌐 Website: https://thebrainstormkid.com